We will never call or text you to ask for your Personal Identification Numbers (PINs), online banking username, password, one-time PINs, or debit/credit card information.

If you receive a suspicious call or text, do not share your personal information.

Icon of member call center-we do not call members and ask for information

Fraud Resources for Texas Trust Members

Protect yourself from fraud with comprehensive resources. Activate Security Alerts through Online Banking and the Mobile App, and learn what to do if you think you've been scammed.

Activate Security Alerts with Online Banking What to do if you become a victim
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Tips for keeping your Texas Trust Accounts Secure from Fraud and Scams

  • Our team members are already familiar with your account information. If you receive a call requesting this information to halt or complete a transaction, please end the call immediately and refrain from providing any details.
  • Scammers often create a sense of urgency, demanding immediate action. If you answer such calls, remain calm, do not react, and promptly hang up. Then, contact us directly.
  • Under no circumstances should you share your account PIN, passcodes, Social Security number, birth date, or other personal information with anyone who contacts you via phone, text, or email. If they claim to represent Texas Trust or any financial institution, please verify their identity first.

Texas Trust Credit Union will NOT ask for your personal information

Fraud Icons - password protection
  • Texas Trust Credit Union will NEVER call you and ask for your Online Banking username or password. 
  • We will NEVER ask for your PIN for your debit or credit card.

We strongly recommend reviewing these best practices:

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  • Never share your Online Banking credentials with anyone. 
  • Create a unique and strong password for your Online Banking account. 
  • Be cautious of suspicious emails, texts, or phone calls. 
  • Regularly review your account activity for any unauthorized transactions.

Enhance Your Online Banking Security:

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  • Utilize Online Banking Security Alerts: Easily set up "Log In" and "Failed Log In" alerts within your Online Banking settings.
  • Enable notifications via email or text message whenever someone attempts to access your account. This proactive measure helps you quickly identify any unauthorized activity. 

If you believe you may have fallen victim to a scam:

 
  • Contact us immediately by calling 972-263-5171
  • Use the Texas Trust mobile banking app to disable your debit and/or credit card
  • Review your transactions to make sure no one has used your account 
  • Change your online banking and mobile banking login and password
  • If you use the same password anywhere else, we recommend changing it there too!
  • Contact the Federal Trade Commission (FTC) to report fraud by visiting www.ftc.gov 
  • Contact the Internet Crime Complaint Center (IC3) by visiting: www.ic3.gov

 

Products Available for Home Users:

Online Virus Scanners

http://virustotal.com/

Detecting and Removing Conficker Worm

http://support.microsoft.com/kb/962007

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(972) 293-5171

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